Question and Answer: 78

The ITSM20FB Exam is a certification program designed for IT professionals who want to demonstrate their expertise in service management. The certification bridges the gap between the knowledge and skills obtained in the ITIL Foundation exam and the practical application of ISO/IEC 20000.
The ITSM20FB certification provides a comprehensive understanding of the principles, processes, and practices of service management, as well as the requirements of the ISO/IEC 20000 standard. It covers key areas such as service strategy, design, transition, delivery, and improvement and covers the entire service management life cycle.
The ITSM20FB certification is ideal for IT professionals who are involved in the design, implementation, and management of IT service management systems, as well as those who are responsible for ensuring that their organization's IT services meet the requirements of ISO/IEC 20000.
The ITSM20FB certification is also valuable for organizations that are looking to achieve or maintain ISO/IEC 20000 certification, as it provides evidence of an individual's ability to understand and apply the requirements of the standard.