ACP-420 is Atlassian's Managing Jira Service Projects for Cloud exam. Passing it earns the ACP-MJSP certification. It validates your ability to configure and manage company-managed service projects in Jira Service Management Cloud, including request types, queues, SLAs, customer portals, knowledge bases, permissions and automation.
The Managing Jira Service Projects for Cloud exam (ACP-420) is the qualifying exam for the Atlassian Certified Professional – Managing Jira Service Projects for Cloud (ACP-MJSP) certification. It is Atlassian's professional-level certification for Jira Service Management (JSM) project administrators.
The exam focuses on company-managed service projects in Jira Service Management Cloud. Atlassian refreshed it in April 2025 to cover newer product features, so make sure your preparation reflects the current version of JSM Cloud, including its built-in AI features.
Exam Code : ACP-420
Exam Name : Managing Jira Service Projects for Cloud
Certification : Atlassian Certified Professional – Managing Jira Service Projects for Cloud (ACP-MJSP)
Vendor : AtlassianLevelProfessional
Product Covered : Jira Service Management Cloud (company-managed service projects)
Question Format : Multiple-choice, scenario-based
Delivery : Proctored online or at a testing center
Payment : Credit card or PayPal
Latest Exam Version : Refreshed April 2025
Validity : 24 months
Official Prep : Free on-demand training from Atlassian
Status : Active
Topic Area : Service Project Configuration
Key Skills : Translating business requirements into service project setups and understanding the ITSM template
Topic Area : Request Types and Forms
Key Skills : Creating request types, configuring forms and fields, and organizing request groups
Topic Area : Queues and SLAs
Key Skills : Building agent queues, setting SLA goals and calendars, and tracking SLA performance
Topic Area : Customer Portal and Knowledge Base
Key Skills : Customizing the help center and portal, and linking knowledge base articles to help customers self-serve
Topic Area : Permissions and Notifications
Key Skills : Managing access, permissions and notifications for both agents and customers
Topic Area : Reports, Dashboards and Automation
Key Skills : Improving team efficiency with reports, dashboards and automation rules
Topic Area : AI and Newer Features
Key Skills : Using Jira Service Management's AI capabilities and other features added in the 2025 refresh
Jira Service Management project administrators
IT service desk managers and team leads
ITSM professionals who configure request types, queues and SLAs
Holders of the Jira Service Management Agent Essentials or ITSM with Jira Service Management Foundations certifications who want to move up to professional level
Want to expand your Atlassian skills? Explore our ACP-120 Jira Administration for Cloud, ACP-620 Managing Jira Projects for Cloud and ACP-520 Atlassian Cloud Organization Admin practice exams.
ACP-420 is Atlassian's Managing Jira Service Projects for Cloud exam. Passing it earns the Atlassian Certified Professional – Managing Jira Service Projects for Cloud (ACP-MJSP) certification.
Yes. ACP-420 is an active Atlassian certification. Atlassian released a refreshed version of the exam in April 2025.
It covers Jira Service Management Cloud, with a focus on company-managed service projects.
It covers service project configuration, request types and forms, queues and SLAs, the customer portal and knowledge base, permissions and notifications, and reports, dashboards and automation.
Atlassian does not publish a fixed number of questions on its certification page. The exam uses multiple-choice, scenario-based questions.
Yes. The exam is proctored online and is also available at testing centers. You can pay by credit card or PayPal.
ACP-420 covers Jira Service Management service projects, including request types, queues, SLAs and portals. ACP-620 covers Jira software projects, including scrum and kanban boards.
Atlassian certifications are valid for 24 months.
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Updated September 24, 2026
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