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FAQs
General

Q1. Do I really need an IT certification? But WHY

Q2. Why should I go for TroyTec for my IT preparation? How do I know this will be the best choice to make?

Q3. Tell me about the team of TroyTec?

Q4. How good is TroyTec?

Q5. Do you really guarantee success in exam?

Q6. What if I don't pass?

Q7. How do I ask for a refund?

Q8. How many IT exams can I find study material for at TroyTec?

Q9. How do I create a member account at TroyTec?

Q10. How do I access Members Area?

Q11. How do I edit my account information?

 
Products and Promotions

Q12. What products can I find at TroyTec?

Q13. Which StudyGuides are available at the moment?

Q14. What Audio Guides are available?

Q15. What are the key features of the Exam Test Engine?

Q16. Where can I get a detail of all exams Cert Magic offers?

Q17. I want to get TroyTec free newsletters, how can I get that?

Q18. How can I refer TroyTec to a friend?

Q19. How can I be entitled to free TroyTec exams through Refer a Friend Program?

Q20. Tell me about your affiliate program.

 
Bundles and Discounts


Q21. What are bundles?

Q22. Where can I find Ordinary bundles?

Q23. Are there any other bundles?

Q24. How do I get the "buy 5 and get 1 free bundle?

Q25. What is the "customized bundle" and how can I get it?

Q26. What is a discount voucher?

Q27. How will I know what discount is available?

 
Requirements and Updates


Q28. Are there any requirements (hardware or software) for TroyTec products?

Q29. What about updates? Are they free?

Q30. How often are your products updated?

Q31. How do I receive the updates?

Q32. There has been an update but when I download I still got the older version. Why?

 
Order and Delivery


Q33. How do I place an order at TroyTec?

Q34. How will I receive the product?

Q35. How soon can I download the product after purchase?

 
Payment


Q36. How do I pay for the products?

Q37. Is my Credit Card Information secure at your site?

Q38. Do you share your customer information database with any third parties?

Q39. Will I be receiving a receipt for my purchase?

Q40. Should I keep the receipt?

 
Support


Q41. How can I contact you?

Q42. Can I chat with you through your website?

 
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